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Hit with $7,146 for two hospital bills, a family sought health care in Mexico : Shots


Claudia and Jesús Fierro of Yuma, Ariz., overview their medical payments. They pay $1,000 a month for medical health insurance but nonetheless owed greater than $7,000 after two episodes of care on the native hospital.

Lisa Hornak for Kaiser Health News


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Lisa Hornak for Kaiser Health News


Claudia and Jesús Fierro of Yuma, Ariz., overview their medical payments. They pay $1,000 a month for medical health insurance but nonetheless owed greater than $7,000 after two episodes of care on the native hospital.

Lisa Hornak for Kaiser Health News

The Fierro household of Yuma, Ariz., had a string of unhealthy medical luck that began in December 2020.

That’s when Jesús Fierro Sr. was admitted to the hospital with a critical case of COVID-19. He spent 18 days at Yuma Regional Medical Center, the place he misplaced 60 kilos. He got here house weak and depending on an oxygen tank.

Then, in June 2021, his spouse, Claudia Fierro, fainted whereas ready for a desk on the native Olive Garden restaurant. She felt dizzy one minute and was in an ambulance on her strategy to the identical medical middle the following. She was informed her magnesium ranges have been low and was despatched house inside 24 hours.

The household has medical health insurance by way of Jesús Sr.’s job, but it surely did not shield the Fierros from owing hundreds of {dollars}. So when their son Jesús Fierro Jr. dislocated his shoulder, the Fierros — who hadn’t but paid the payments for their very own care — opted out of U.S. well being care and headed south to the U.S.-Mexico border.

And no different payments got here for at the least one member of the household.

The sufferers: Jesús Fierro Sr., 48; Claudia Fierro, 51; and Jesús Fierro Jr., 17. The household has Blue Cross and Blue Shield of Texas medical health insurance by way of Jesús Sr.’s employment with NOV, previously National Oilwell Varco, an American multinational oil firm primarily based in Houston.

Medical companies: For Jesús Sr., 18 days of inpatient take care of a extreme case of COVID-19. For Claudia, fewer than 24 hours of emergency care after fainting. For Jesús Jr., a walk-in appointment for a dislocated shoulder.

Total payments: Jesús Sr. was charged $3,894.86. The whole invoice was $107,905.80 for COVID-19 therapy. Claudia was charged $3,252.74, together with $202.36 for therapy from an out-of-network doctor. The whole invoice was $13,429.50 for lower than sooner or later of therapy. Jesús Jr. was charged $5 (70 pesos) for an outpatient go to that the household paid in money.

Service suppliers: Yuma Regional Medical Center, a 406-bed nonprofit hospital in Yuma, Ariz. It’s within the Fierros’ insurance coverage community. And a personal physician’s workplace in Mexicali, Mexico, which isn’t.

What provides: The Fierros have been trapped in a scenario by which an increasing number of Americans discover themselves. They are what some specialists time period “functionally uninsured.” They have insurance coverage — on this case, by way of Jesús Sr.’s job, which pays $72,000 a 12 months. But their well being plan is dear, they usually do not have the liquid financial savings to pay their share of the invoice. The Fierros’ plan says their out-of-pocket most is $8,500 a 12 months for the household. And in a rustic the place even a brief keep in an emergency room is billed at a staggering sum, meaning minor encounters with the medical system can take just about all of the household’s disposable financial savings, 12 months after 12 months. And that is why the Fierros opted out of U.S. well being care for his or her son.

According to the phrases of the insurance coverage plan, which has a $2,000 household deductible and 20% coinsurance, Jesús Sr. owed $3,894.86 out of a complete invoice of practically $110,000 for his COVID-19 care in late 2020.

The Fierros are paying off that invoice — $140 a month — and nonetheless owe greater than $2,500. In 2020, most insurers agreed to waive cost-sharing funds for COVID-19 therapy after the passage of federal coronavirus reduction packages that supplied emergency funding to hospitals. But waiving therapy prices was optionally available beneath the legislation. And though Blue Cross and Blue Shield of Texas has a posted coverage saying it could waive cost-sharing by way of the tip of 2020, the insurer did not do this for Jesús Sr.’s invoice. Carrie Kraft, a spokesperson for the insurer, would not focus on why his invoice was not waived.

(More than two years into the coronavirus pandemic and with vaccines now broadly obtainable to cut back the danger of hospitalization and demise, most insurers once more cost sufferers their cost-sharing portion.)

On Jan. 1, 2021, the Fierros’ deductible and out-of-pocket most reset. So when Claudia fainted — a reasonably widespread incidence and infrequently indicative of a major problem — she was despatched by ambulance to the emergency room, leaving the Fierros with one other invoice of greater than $3,000. That type of invoice is a large stress on many American households; fewer than half of U.S. adults have sufficient financial savings to cowl a shock $1,000 expense. In latest polling by the Kaiser Family Foundation, “unexpected medical bills” ranked second amongst household funds worries, behind fuel costs and different transportation prices.

The new invoice for the fainting spell destabilized the Fierros’ family funds. “We thought about taking a second loan on our house,” mentioned Jesús Sr., a Los Angeles native. When he referred to as the hospital to ask for monetary help, he mentioned, folks he spoke with strongly discouraged him from making use of. “They told me that I could apply but that it would only lower Claudia’s bill by $100,” he mentioned.

So when Jesús Jr. dislocated his shoulder when boxing together with his brother, the household headed south.

Jesús Sr. requested his son, “Can you bear the pain for an hour?” The teen replied, “Yes.”

Father and son took the hourlong journey to Mexicali, Mexico, to Dr. Alfredo Acosta’s workplace.

The Fierros do not contemplate themselves “health tourists.” Jesús Sr. crosses the border into Mexicali day by day for his work, and Mexicali is Claudia’s hometown. They’ve been touring to the neighborhood often called La Chinesca (Chinatown) for years to see Acosta, a normal practitioner, who treats the bronchial asthma of their youngest son, Fernando, 15. Treatment for Jesús Jr.’s dislocated shoulder was the primary time they’d sought emergency care from the doctor. The value was proper, and the therapy efficient.

A go to to a U.S. emergency room probably would have concerned a facility charge, costly X-rays and maybe a specialist’s analysis — which might have generated hundreds of {dollars} in payments. Acosta adjusted Jesús Jr.’s shoulder in order that the bones aligned within the socket and prescribed him ibuprofen for soreness. The household paid money on the spot.

Although the Centers for Disease Control and Prevention does not endorse touring to a different nation for medical care, the Fierros are amongst tens of millions of Americans annually who do. Many of them are fleeing costly care within the U.S., even with medical health insurance.

Acosta, who’s from the Mexican state of Sinaloa and is a graduate of the Autonomous University of Sinaloa, moved to Mexicali 20 years in the past. He witnessed firsthand the expansion of the medical tourism business.

He sees about 14 sufferers a day (no appointment mandatory), and 30% to 40% of them are from the United States. He fees $8 for typical visits.

In Mexicali, a mile from La Chinesca, the place the household medical doctors have their modest workplaces, there are medical amenities that rival these within the United States. The amenities have worldwide certification and are thought-about costly, however they’re nonetheless cheaper than hospitals within the United States.

Resolution: Both Blue Cross and Blue Shield of Texas and Yuma Regional Medical Center declined to debate the Fierros’ payments with KHN, though Jesús Sr. and Claudia gave written permission for them to take action.

In an announcement, Yuma Regional Medical Center spokesperson Machele Headington mentioned, “Applying for financial support starts with an application — a service we extended, and still extend, to these patients.”

In an electronic mail, Kraft, the Blue Cross and Blue Shield of Texas spokesperson, mentioned: “We understand the frustration our members experience when they receive a bill containing COVID-19 charges that they do not understand, or feel may be inappropriate.”

The Fierros are planning to use to the hospital for monetary help for his or her excellent money owed. But Claudia mentioned by no means once more: “I told Jesús, ‘If I faint again, please drive me home,’ ” relatively than name an ambulance.

“We pay $1,000 premium monthly for our employment-based insurance,” added Jesús. “We should not have to live with this stress.”

The takeaway: Be conscious that your deductible “meter” begins over yearly and that just about any emergency care can generate a invoice within the hundreds of {dollars} and should depart you owing your deductible and most of your out-of-pocket most.

Also bear in mind that even when you appear to not qualify for monetary help primarily based on a hospital’s coverage, you possibly can apply and clarify your circumstances. Because of the excessive price of care within the U.S., even many middle-income folks qualify. And many hospitals give their finance departments leeway to regulate payments. Some sufferers uncover that if they provide to pay money on the spot, the invoice may be lowered dramatically.

All nonprofit hospitals have a authorized obligation to assist sufferers: They pay no tax in change for offering “community benefit.” Make a case for your self, and ask for a supervisor when you get an preliminary no.

For elective procedures, sufferers can observe the Fierros’ instance, turning into savvy well being care buyers. Recently, Claudia wanted an endoscopy to judge an ulcer. The household referred to as totally different amenities and found a $500 distinction in the price of an endoscopy. They will quickly drive to a medical middle in Central Valley, California, two hours from house, for the process.

The Fierros did not even contemplate going again to their native hospital. “I don’t want to say, ‘Hello’ and receive a $3,000 bill,” joked Jesús Sr.

Stephanie O’Neill contributed the audio portrait with this story.

Bill of the Month is a crowdsourced investigation by KHN and NPR that dissects and explains medical payments. Do you have got an fascinating medical invoice you need to share with us? Tell us about it!



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