Business

Caring About the Planet Isn’t Enough. You Need to Show Customers You Mean It



A crucial mass of shoppers now say they like to offer their enterprise to manufacturers serving to save the planet. Sixty-one p.c of U.S. shoppers say sustainability is a crucial criterion in making buy selections, and 55 p.c say they’ve made average adjustments to their procuring habits previously 5 years in an effort to be extra eco-conscious, in response to a 2021 research by Simon-Kucher & Partners.

That’s excellent news for corporations which have set bold environmental objectives. But speaking these objectives to shoppers has by no means been tougher, says Melody Serafino, co-founder of sustainability-focused PR company No. 29 Communications. The common particular person is healthier at figuring out corporations that genuinely care about serving to the surroundings as opposed to people who “greenwash,” or use sustainability as nothing greater than a advertising instrument. “Consumers are getting smarter, they’re savvy, and they know the questions to ask,” she says. 

Serafino and her co-founder Erin Allweiss, each 39, based Manhattan-based No. 29 Communications in 2013. Their purpose: work solely with social impact-driven purchasers, and collaborate with these purchasers to higher talk their social objectives.

So how do you market sustainability efforts in a method that feels real and genuine to shoppers? Allweiss and Serafino have a number of ideas.

1. Share the outcomes reasonably than the purpose.

One of the most typical greenwashing ways, in response to Allweiss and Serafino, is to set a obscure, distant sustainability purpose with no particulars of how you propose to attain it and no proof of labor already achieved. “When so many [companies] are hyperbolic and share those goals,” Allweiss says, “it makes it sound like they’ve already done X, Y and Z. And that’s not the truth.”

Instead, they are saying, share what you’ve got already achieved. They cite the nonprofit ReFED, a New York-based group devoted to curbing meals waste and No. 29 Communications shopper, for instance. ReFED goals to affect policymakers, companies, and retailers who’ve the ability to implement significant adjustments. To make a convincing case, the group goes past merely asking individuals to affix in its purpose of slicing meals waste by 50 p.c; it collects detailed information on how a lot meals is wasted within the U.S. in addition to precisely the place within the meals provide chain it is being wasted. ReFED additionally lays out an in depth 10-year roadmap to attaining its purpose, and retains monitor of progress with varied information instruments out there to the general public.

“When you communicate what you’ve already done,” Allweiss says, “you’ve achieved it, you’re setting a new bar, you’re setting a new standard.” 

2. Be radically clear, and use storytelling and visuals to teach clients.

Show clients your sustainability efforts are genuine by pulling again the curtain and permitting them to see behind the scenes of what you are making an attempt to perform. For instance, Veja, a Paris-based sustainable sneaker model and No. 29 Communications shopper, introduced a gaggle of journalists to the Amazon rainforest to showcase how the soles of its sneakers are made. The consequence was a stream of media protection that highlighted the sustainability practices that set Veja aside from rivals.

“[People] are looking for honesty. They’re looking to see which brands are truly committed to this,” Serafino says. “It’s not just the end product, it’s not just how something is made, the materials it’s made of, it’s what does the entire supply chain look like?”

An added advantage of radical transparency, Serafino notes, is that it makes the patron really feel happy with what they’re shopping for, that means they’re extra more likely to share and talk about that buy with these round them.

3. Know your social media viewers, and share the suitable quantity of data with them.

Depending on the corporate, social media followers might want as a lot info as you may offer–or want to not be inundated with information.

Allweiss and Serafino level to the distinction between ReFED and luxurious trend firm Maria McManus, one other No. 29 Communications shopper, for instance: ReFED’s social media followers wish to get very granular and see a variety of information, so the group’s social posts characteristic scientific info and hyperlinks to in-depth information studies. Maria McManus’s viewers, however, desires to be told but in addition cares about model, so its posts characteristic putting visuals of nature color-coordinated with photographs of the clothes. Captions often embrace tidbits of data, reminiscent of a garment’s carbon footprint or the sustainability of the material. 

Sharing the suitable quantity of data ensures you retain your clients and engaged whereas additionally retaining them abreast of the optimistic affect of their purchases. 

4. Seek partnerships with similarly-minded people, nonprofits, and corporations.

Partnerships can meaningfully develop all events’ audiences, and with the suitable companion, you can also exhibit your dedication to being extra sustainable. Veja, for instance, partnered with artist Oliver Jeffers to design a pair of sneakers lined in photos of animals and sealife. The launch of the sneakers, which offered out in underneath 24 hours, coincided with the discharge of a kids’s e book by Jeffers that explores the great thing about life on Earth. 

“It’s about finding these other educational opportunities, which we’re looking for more creatively,” Allweiss says. “And we have more ways than ever now to share these types of stories,” Serafino provides. 



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